A little clarity before we begin
Good questions.
Straight answers.
Booking, preparation, delivery, and website care. Here’s what to expect when you work with Ziegler Media Co.
01 / Photo shoots
From booking
to your final files.
How do I book a shoot?
Choose a package and preferred time on the real estate page. A $50 deposit and appointment confirmation secure your date. If you choose to pay later, your request remains pending until those steps are complete.
When will I receive my photos?
Most listing photos are delivered within 24–48 hours after the shoot, not after the booking request. Larger properties, video, drone coverage, and other complex work may need more time. Your delivery window is confirmed before the project.
What is included in a photo package?
Each published photo package includes edited interior and exterior photos, MLS-ready sizing, and a floor plan. Standard includes 10–15 photos; Premium and Luxury include 30. Check the package page for the differences in editing and property size.
How should I prepare the property?
Clean and declutter before the appointment. Clear counters, make beds, turn on lights, and arrange access. We do not stage rooms or move furniture during the shoot, so preparing ahead makes the most of your session.
Can I add video, a virtual tour, or staging?
Yes. Optional services include video walkthroughs, 360° tours, virtual staging, twilight photos, and a headshot. The exact scope and pricing are confirmed before booking. The advertised video discount is 50% off its standalone price when bundled with a photo package.
Is drone coverage available?
Drone coverage is subject to location, conditions, and availability. Ask when you request your shoot so the details can be confirmed before booking.
How are the files delivered?
Your edited media is delivered through a secure download link, with files sized for MLS and web use. Ask at booking if you also need high-resolution files for print.
What if I need to cancel or reschedule?
The existing cancellation policy allows changes with at least 72 hours’ notice, with deposit credit and late-cancellation provisions. Review the full cancellation policy or contact CT to clarify how it applies to your booking.
Where do you work?
Primary markets include Cincinnati, Oxford, Cleveland, and Northern Kentucky. Share your property location so availability and any travel costs can be confirmed. See service areas.
02 / Websites
A better online home,
without the guesswork.
What do the website plans include?
New-build plans include WordPress design plus hosting, SSL, backups, and ongoing maintenance. Features and page counts vary by plan. See the website plan comparison.
Can you work with my existing website?
Existing WordPress sites can be assessed for migration and managed hosting. Sites on Wix, Squarespace, Shopify, or similar hosted platforms may need a rebuild rather than a direct transfer. We’ll review what can be retained and explain the options.
How long does a website build take?
Your schedule depends on the scope, integrations, and when content is ready. The proposal confirms a target timeline, your content responsibilities, and review stages before work begins.
Are revisions and content changes included?
The proposal defines the included revision rounds and ongoing content edits. New features or larger additions are scoped separately before work starts.
What are the ownership and cancellation arrangements?
These are confirmed in your project agreement before you commit. Ask about site ownership, transfer arrangements, and ongoing service cancellation during your discovery call.
Let’s make something worth showing.
Still have a question?
Tell me what you’re planning and I’ll help you find the right next step.
Thoughtful media. A stronger online presence.
Based in Ohio. Serving Ohio & Northern Kentucky.